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To be productive, an organization must run smoothly. Administrative Services are designed to help for-profit and nonprofit small business managers successfully operate the day-to-day office activities of their business.

 

Administrative

Administrative Services Activities

Customer Support

 

  1. Your support team works with the CEO/Executive Director to develop and manage a process so all customer phone calls are answered

  2. Your support team works with the CEO/Executive Director to develop and deliver a script so all customers receive relevant responses/information to their questions

  3. Your support team works with the CEO/Executive Director to develop and manage a process to route all customer phone calls to the correct person (when applicable)

 

Document & File Management

 

  1. Your support team receives, opens and processes all incoming mail

  2. Your support team sends all outgoing mail to the appropriate individual, group or organization

  3. Your support team manages all office supplies (including ordering)

  4. Your support team creates and manages a filing system to organize all of the organization’s documents for storage and easy retrieval

  5. Your support team receives and files all documents into the filing system

  6. Your support team archive or destroys (shred) all expired documents

 

Reports Management

 

  1. Your support team works with the CEO/Executive Director to develop a system for creating desired reports

  2. Your support team works with the CEO/Executive Director to edit desired reports

  3. Your support team sends reports to desired individuals/groups

 

Vendor Management

  1. Your support team works with the CEO/Executive Director to create a list of all vendors (contact person, contact info, address) and what they provide to the organization

  2. Your support team works with the CEO/Executive Director to manage the relationship between the organization and the vendor

  3. Your support team makes phone calls to and field calls from vendors

  4. Your support team reviews payables to ensure payments