Administrative

To be productive, an organization must run smoothly. Administrative Services are designed to help for-profit and nonprofit small business managers successfully operate the day-to-day office activities of their business.

Administrative Services Activities

Customer Support

Your support team works with the CEO/Executive Director to develop and manage a process so all customer phone calls are answered
Your support team works with the CEO/Executive Director to develop and deliver a script so all customers receive relevant responses/information to their questions
Your support team works with the CEO/Executive Director to develop and manage a process to route all customer phone calls to the correct person (when applicable)

Document & File Management

Your support team receives, opens and processes all incoming mail
Your support team sends all outgoing mail to the appropriate individual, group or organization
Your support team manages all office supplies (including ordering)
Your support team creates and manages a filing system to organize all of the organization’s documents for storage and easy retrieval
Your support team receives and files all documents into the filing system
Your support team archive or destroys (shred) all expired documents

Reports Management

Your support team works with the CEO/Executive Director to develop a system for creating desired reports
Your support team works with the CEO/Executive Director to edit desired reports
Your support team sends reports to desired individuals/groups

Vendor Management

Your support team works with the CEO/Executive Director to create a list of all vendors (contact person, contact info, address) and what they provide to the organization
Your support team works with the CEO/Executive Director to manage the relationship between the organization and the vendor
Your support team makes phone calls to and field calls from vendors
Your support team reviews payables to ensure payments